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7 August 2008:
Richard Coward, Nissan’s recently announced 2008 UK Technician of the Year, is proving a big fan of Snap-on’s top-of-the-range MODIS hand-held diagnostic tool, which he uses for electronic diagnostics on cross-badge vehicles coming into his dealership, Ancaster Nissan, in Bromley in Kent.
To become Nissan Motor (GB) Ltd’s Technician of the Year Richard competed as one of 94 Nissan technicians from within the Nissan network around the country. 11 of these were selected to compete in a national final over four days where each was measured against specific criteria (see Editor’s Note).
As the technician responsible for electronic diagnostics within his dealership, Richard was given the task 15 months ago of identifying a new hand-held tool to be used specifically to handle the many cross-badge vehicles on which he and his colleagues are increasingly working. He looked at a total of six suppliers and tested their product offering before deciding on the Snap-on MODIS.
“Basically it was no contest,” Richard said. “The MODIS is by far the best diagnostic product on the market. I found the labscope and pre-set diagnostics absolutely brilliant. We purchased our MODIS just over a year ago and we have been absolutely delighted with it and its capabilities, using it much more than we would ever have imagined. We are even finding the scoping ability far better than we had expected.
“I have learned a great deal more about the subtleties of electronic diagnostics from my experiences using MODIS across a wide range of non-Nissan vehicles. I have also received terrific support from my Snap-on franchisee, Dave Unwin, who has helped me to understand and get the very best out of the amazing capabilities of my MODIS. The regular software updates to MODIS also continually broaden the range of vehicles that we can handle.”
ENDS
Editor’s Note: From the 94 Nissan technicians who applied to enter the Nissan Technician of the Year competition, just 11 made it through to the National Final following online assessment. Over four days each then spent one full day with an adjudicator performing timed tasks, looking for faults which had been pre-instigated on four separate vehicles. The criteria for success were not only showing logical, problem-solving skills, but also demonstrating the ability to systematically fix and explain the route that was being taken. The technicians’ ability to ‘listen to customers’ was also measured as well as knowing the right questions to ask concerning the perceived status of the vehicle.
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